return and exchange policy
EXCHANGES & RETURNS METHOD:
We hope all of our customers are glade with their pervious purchase but rarely occasion an item is not fit, but we offer the option to return within 28days of receiving a full refund or exchange your faux jacket order will be include a prepaid return label and the required return documents.
All returned items must retain all original packaging, boxes and product tags. We are unable to accept items that are worn, used, altered or damaged without the attached tag or item. We are also unable to accept returns for customized items.
Refunds will be made to the original buyer’s account. It includes just sales tax, does not include delivery charges. Kindly note that it’s depending on your card issuer, it may take 7-10 business days for the refund to appear in your account.
Kindly use just our USPS, DHL and FedEx to return the article.
If you have any query, please do feel free to contact us.
Still we are offer complimentary exchanges and refunds on Faux jacket online purchases within 28 days of receipt. Please follow the steps below to ensure your exchange or timely refund is issued.
Faux jacket offers a highly favorable exchange on online purchases within just 28 days of receipt. Kindly note that still we are just offer exchange for replacement sizes, not replacement products. In addition, we are unable to process online conversions at the faux jacket retail store.
If you have faux jacket online account, log in into your account, and select ‘My Orders.’ You will then be able to request an exchange. If you do not have a registered account and have checked out as a guest, please follow the steps below:
Click here and enter the order number and email address used to exchange the order and article and the reason and size.
Kindly note that your new article will not be sent until your unwanted item is returned with our return team.
At the end you will need to arrange your free refund. We have made it as easy as possible. Please follow the instructions provided in the return section below.
FOR RETURN’S CONDITIONS:
Faux jacket offers highly favorable return on online purchases within 28 days. One time we receive your refund, our return team will process your request and we will contact you by email to confirm your return and refund. We aim to process your return within 72 hours – as soon as possible but please allow 7 working days during the sale.
The product must be unused, not worn, washed and without any defects. Fashion products can be tested to see if they fit and will still be considered not worn.
The product should include original tags, user manual, warranty cards freebies, and accessories.
The product must be returned to the original and unfinished manufacturer in packaging / box. If the product was delivered in the second layer of faux jacket packaging, it must be returned in the same condition with the return shipping label. Do not put tape or stickers on the manufacturer’s box.
Note: To avoid any inconvenience delay in your return process, it is important to print and paste the order number on your return parcel.
Kindly note that selected items sold on faux jacket are not eligible for a refund. Below you will find a solid list of non-refundable items.
- Customized articles are not interchangeable and do not apply to refunds under any circumstances.
- Customer-designed articles or customer measurements.